Free shipping on orders over AED 200·Delivery across all 7 emirates·Cash on delivery available·Real Dead Sea minerals, crafted in Jordan since 2009·
Delivery across the UAEDelivery across the UAE Free delivery on orders over AED 200 AED 25 on smaller orders All 7 emirates Pay cash on delivery
dead sea luxe
dead sea luxe

Refund & Returns Policy

At Dead Sea Luxe, we are committed to ensuring your satisfaction with every purchase.

Order cancellation

Please contact our customer service team at emanalasmar9@gmail.com to notify them about the cancellation, and we will send you the order cancellation form by email. Complete the form and send it back to us via email. Please obtain and keep proof of the receipt and parcel information.

Refund & exchange process

If you choose a refund for a cancelled order, we will process it within 14 working days from receiving your order. You will receive an email once the refund is processed.
If you requested a replacement or exchange for damaged goods or incorrect delivery, we will process it within 14 working days and deliver it to your standard delivery location.

Processing time

Approved refunds are processed within 14 business days.
Refunds are only made to the original credit/debit card used.

Returns policy & procedure

We hope you are satisfied with your order. If you wish to cancel, you can only cancel for a refund before we dispatch your order.

Damaged or incorrect items

If the items you received are damaged in any way, or incorrect, we will exchange them or offer you a refund. Please notify us immediately at emanalasmar9@gmail.com, provide your order number, and keep the packing material and damaged goods for inspection. This applies to online orders only and does not affect your rights under law as a consumer.

Customs clearance

We will provide all necessary cosmetics documentation for clearance, but we are not responsible for any additional tax fees or regulations your customs may require, and we do not accept refunds, exchanges or returns for such reasons.

Frequently asked questions

Modifications are possible within 24 hours of order placement. Contact us immediately for assistance.

Email emanalasmar9@gmail.com within 7 days with photos of the damaged product and your order details.

Replacement processing takes 7–14 business days from the time we receive the returned item.

Sale items are non-refundable and cannot be exchanged unless they arrive damaged or defective.

Customers cover return shipping unless the issue is due to a mistake on our part, such as shipping the wrong product.

Chat with us